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How to redirect an iFrame URL in Support Center?

If your address for the support center is www.myaccount.com/helpcenter then all the rest of the address is being populated into the iFrame’s URL.

This means that www.myaccount.com/helpcenter/label would become help.myaccount.com/label.

To setup redirection, do the following:

  1. In the Bold360 ai Conole, go to Touchpoints > Support Center.
  2. Choose the support center that you want to modify.
  3. On the Redirect URLs tab, click Add Value.
  4. In the URL From field, type the URL you would like to be displayed.
  5. In the URL To field, type the source URL. 
  6. Click Save Changes

Note: To redirect an article URL, use the following syntax in the source URL: */articleID/*