To set up the Zendesk integration so it pushes suggestions into NanoRep's publishing center perform the following steps in Zendesk:
1. In the NanoRep web console, obtain the NanoRep publishing center email address by clicking on Settings => Ticketing => 3rd party integration => Basic mode.
2. Create a new user in Zendesk. Assign the publishing center email address to that user.
3. Save the new user.
4. Under Zendesk business rules, create a new Zendesk trigger as illustrated here.
Once the trigger is created, the suggestion feature should be working fine. A draft will automatically be created in the NanoRep publishing center when the agent marks the "suggest my answer" checkbox before sending the response.