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How do I integrate any Chat Provider?

Nanorep can be integrated with any 3rd party chat provider. Although Nanorep can be integrated successfully with any chat provider, we offer a tighter...
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Answer escalation options

Sometimes visitors might want to contact you directly instead  or after using widget. In such cases Nanorep provides number of ways to escalate...
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How to integrate LiveChat Inc chat

In order to integrate LiveChat Inc in Nanorep, follow these instructions.   1. Login to your Nanorep admin console, and navigate to ...
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How to integrate LiveEngage chat

In order to integrate LiveEngage with Nanorep, follow these instructions: (If you are using the old version of LivePerson chat, please use this article)....
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How do I define a Channel-Value Chat Question?

By tagging the questions you consider as High-Value in your knowledge base, Nanorep will prompt a chat invitation to users asking these questions.  ...
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How to integrate BoldChat?

In order to successfully integrate BoldChat in NanoRep, please follow the instructions below.   1. Login to your NanoRep admin console, and...
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How to integrate LivePerson Chat (Old version)?

The following article explains how to define an integration with LivePerson chat. To integrate with LiveEngage chat, click here. 1. To integrate...
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How do I change the LivePerson agent name color within the chat session?

From within your Nanorep account, navigate to Guided Journeys => Touch points.  Click Personalize in the version of the Widget for which you want...
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Why do I need High-Value chat questions for?

First and foremost, these features enable you to identify serious users, reaching them when it's 'Money Time', and making sure they got what...
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What are High-Value Chats?

You can promote a live chat to users asking questions you consider as important to have chat availability in it (high-value questions) by showing them a...
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How to integrate Zopim Chat

In order to successfully integrate Zopim Chat in NanoRep, follow these instructions.   1. Login to your NanoRep admin console, and navigate...
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How do I configure the LivePerson chat skill? (Arcade widget)

NOTE: this guide is only valid for Arcade widget and is using legacy code. Follow this one for currently supported chat integrations: How to...
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How do I enable Pre-chat Survey? (Arcade widget)

NOTE: this guide is only valid for Arcade widget and is using legacy code. Follow this one for currently supported chat integrations: How to...
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How to integrate Olark chat

In order to successfully integrate Olark chat with NanoRep, please follow these instructions: 1. Make sure you have a valid account in Olark chat. 2....
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LivePerson LP2 integration - how to test that integration is working

What we need for the testings is: Preparations:  1. Make sure we have the correct account, engagement Id and the id of the element, in which the lp...
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Which features are included in the LivePerson chat integration?

Below is the list of supported features for the Nanorep & LivePerson integration: Pre-chat surveyPost-chat surveyIntegrated chat windowAgent...
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Offline Chat Service

Customers that offer chat services to their website visitors can use Nanorep to provide instant customer service during off-hours and therefore decrease...
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How do I view High-Value Chats statistics?

High-Value Chats statistics are available on the Analytics => Traffic. The percentage of High-Value Chats can be viewed in the "High-Value...
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How do I add the NanoRep Widget to the LivePerson Agent Console?

Overview: In order to integrate the NanoRep widget into the Live Person Agent console, the setup needs to be made from NanoRep console side...
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Does Nanorep archive the chat transcript?

Yes, there is an option to have the Chat transcript be sent to an email at ContactUs@Nanorep.com ...
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