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How do I add the NanoRep Widget to the LivePerson Agent Console?

Overview: In order to integrate the NanoRep widget into the Live Person Agent console, the setup needs to be made from NanoRep console side and Live Person console side

 

Nanorepside:

1. Please contact Nanorep support team, in order to create the integration from NanoRep side.

 

LivePerson side:

Installation Instructions:

 
1. Login to your Liveperson admin console
2. Click on "Rules-->Visitor Rules-->Rule Types-->When chat is established"
3. Click on "New Rule"
4. Fill in the fields name and description. You can enter "Nanorep integration" on both fields.
5. Add Action as follows:
- Type: "Operator Alerts"
- Description: "Show Nanorep widget"
- HTML:
 
Paste the following HTML code to the HTML field and replace youraccountname with the name of your Nanorep account:
 
<html>
<!--openNewTab="Nanorep" keepBrowser="true"-->
<SCRIPT>document.location='http://www.Nanorep.com/integrations/liveperson/lp.html?account=youraccountname';</SCRIPT>
</html>