Welcome To Our Customer Service Portal

How do I configure the LivePerson chat skill? (Arcade widget)

NOTE: this guide is only valid for Arcade widget and is using legacy code. Follow this one for currently supported chat integrations: How to integrate LiveEngage chat

  1. From within your Nanorep account, navigate to Guided Journeys => Touch points.
  2. Click Personalize in the version of the Widget for which you want to make the change.
  3. If you have more than one Knowledge Base, you are now be asked to specify for which Knowledge Base you are making this change.
  4. The Settings page for your Widget is displayed.  Click the Chat tab.

  5. In the Configuration section of the tab, select the required skill level in the Agent Skill field.
  6. The change is shown in the display of how your widget will look, in the right-hand section of the page.  Click the Save changes button that is displayed, and then click OK. The change is made instantaneously in the widget on your website.