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API & Integrations

How do I enable Pre-chat Survey? (Arcade widget)

NOTE: this guide is only valid for Arcade widget and is using legacy code. Follow this one for currently supported chat integrations: How to integrate LiveEngage chat


In order to enable the Pre chat survey capability in the widget, you must have enabled the Live Person integration via the API.

To enable it in Nanorep:

1. Go to Guided Journeys => Touchpoints

2. Click on the "Personalize" button under the widget you want to set up pre chat survey to.

3. Select the URL or knowledge base configuration.

4. Go to the "Chat" tab under the widget settings.

5. Select the "Pre chat survey" check box.