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Why do I need High-Value chat questions for?

First and foremost, these features enable you to identify serious users, reaching them when it's 'Money Time', and making sure they got what they came for. Increase productivity-escalation to high-value chat thus ensuring that repetitive questions are answered by Nanorep.

Furthermore, it also ensures that only meaningful interactions done via chat, thus improving live chat and chat agents' productivity.

Nanorep's Business Intelligence offers High Value chat statistics:

• You can view the percentage of high-value chats 
• You can view the most frequent High Value chats 

By keeping track of how many of your chats are high value chats, and which High-Value chats are the most frequent, you can better understand what are the most converting questions in your knowledge base and how much time your representatives spend on real conversions.