Customers that offer chat services to their website visitors can use
When the chat service is offline, instead of receiving the offline survey “send us a message” the website visitor is redirected to a
This feature is currently available via LivePerson chat
Implementing the Service
- Create an offline answer in your knowledge base similar to the phrasing below:
Our chat service is currently unavailable.
Simply type your question in the search box above to get instant answers.
Tips: For better results, type more than one word and use a question phrasing.
If you don't find an
answer askan Agent by Email.
- Set the answer as being offline ->Save / Publish-> click on the ”link to article” option.
- Copy the link.
- Log into the LivePerson admin console and select your default offline survey.
- Edit your link by inserting the red link parts in it as shown below:
window .top .location . href=
- Place the link in your survey heading.