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API & Integrations

How to integrate Olark chat

In order to successfully integrate Olark chat with NanoRep, please follow these instructions:

1. Make sure you have a valid account in Olark chat.

2. Login to your Olark chat console, and make sure your status is set to 'Accepting new chats'

3. In Olark chat console, navigate to Settings => Installation, and copy the Site ID.


4. Login to your NanoRep admin console, and navigate to Channeling => Policy.

5. Click Add channel.

6. In the "Channel type" drop-down, select Chat.

7. In the "Select chat provider" drop-down, select Olark.

8. Then complete the specific configuration details pertaining to the Olark integration.

9. As needed, define the conditions for the chat button to appear. For more details on setting up conditions, click here.


Now you should be able to see that Chat escalation button on the NanoRep widget.