Welcome To Our Customer Service Portal


How are voices classified?

A voice that is processed and associated with an article is neutral and therefore blue.A voice that is processed and remains unanswered is classified as a...
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Voices overview

Voices are a visual representation of the questions your customers are asking on Nanorep self-service engagements. With Voices, you gain valuable insight...
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How do I view High-Value Chats statistics?

High-Value Chats statistics are available on the Analytics => Traffic. The percentage of High-Value Chats can be viewed in the "High-Value...
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Voices contextual search filter

The contextual search filter allows you to easily filter users'  queries by contextual answers. In order to open the contextual filter, go to...
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Questions analytics - Most Escalated, Most Popular, Most Liked, Unanswered Questions

To view the charts, please click on Analytics => Knowledge Base.    These four lists show you the top questions according to different...
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Answer escalation options

Sometimes visitors might want to contact you directly instead  or after using widget. In such cases Nanorep provides number of ways to escalate...
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How can I view a list of unresolved questions ?

In order to view unresolved questions in Nanorep, follow these instructions. 1. Login to your Nanorep account, and navigate to Analytics => Voices....
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Dashboard overview

The dashboard provides you with the ability to keep an updated view of your customers activity in Nanorep. Engagements, self-service resolutions and...
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How do I view statistics of 'liked' answers?

To view statistics of 'liked' answers, navigate to: Analytics =>  Custom Charts => Usage => Like Rate. You can also view...
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How do I see the number of unresolved questions?

In order to see the unanswered questions, follow these instructions.   1. In the left menu, navigate to the Voices tab, then select Search Optimizer....
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How long does it take for unanswered questions to appear in analytics?

It takes about 2-3 minutes from the time the question has been raised to show up in the publishing center. ...
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