Welcome To Our Customer Service Portal


What is Site Map XML?

Site Map XML SupportXML Sitemaps are important for SEO because they make it easier for Google to find your site's pages, and in so increase their...
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Answer escalation options

Sometimes visitors might want to contact you directly instead  or after using widget. In such cases Nanorep provides number of ways to escalate...
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How can I view a list of unresolved questions ?

In order to view unresolved questions in Nanorep, follow these instructions. 1. Login to your Nanorep account, and navigate to Analytics => Voices....
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How are voices classified?

A voice that is processed and associated with an article is neutral and therefore blue.A voice that is processed and remains unanswered is classified as a...
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Voices overview

Voices are a visual representation of the questions your customers are asking on Nanorep self-service engagements. With Voices, you gain valuable insight...
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Questions analytics - Most Escalated, Most Popular, Most Liked, Unanswered Questions

To view the charts, please click on Analytics => Knowledge Base.    These four lists show you the top questions according to different...
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Dashboard overview

The dashboard provides you with the ability to keep an updated view of your customers activity in Nanorep. Engagements, self-service resolutions and...
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What should I tag as High Value?

For E-Commerce and online retailers high value questions are, in most cases, questions about pricing, ordering troubleshooting, delivery or shipment....
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What is the value of using Nanorep's analytics API?

This new API allows you to access data from Nanorep’s analytics to your preferred 3rd party tool. Now you can get a fuller picture of your customer...
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Analytics API

Oveview: The Analytics API allows you to access and collect data from the Nanorep Analytics Section. How do I use the Analytics API ? In order...
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Where can I see articles feedback?

You can find feedback left by your visitors in several places in console.   Dashboard Feedback tab In this tab you can see Voices which have...
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How long does it take for unanswered questions to appear in analytics?

It takes about 2-3 minutes from the time the question has been raised to show up in the publishing center. ...
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How do I view statistics of 'liked' answers?

To view statistics of 'liked' answers, navigate to Analytics =>  Custom Charts => Usage => Like Rate. You can also...
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Voices contextual search filter

The contextual search filter allows you to easily filter visitors'  queries by contextual answers. In order to open the contextual filter, go to...
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