User queries (Voices) for which no answer was presented or selected are referred to as unresolved. Unresolved answers can be viewed on the Dashboard (as red tiles) or as a list.
Here's how to view a list of unresolved Voices:
- Go to Analytics > Voices.
- On the Voices page, filter the list by Unanswered.
Tip: The Hits columns shows you how many times a voice went unresolved.