Welcome to our Customer Service Portal

Analytics

How can I view a list of unresolved questions ?

User queries (Voices) for which no answer was presented or selected are referred to as unresolved. Unresolved answers can be viewed on the Dashboard (as red tiles) or as a list.

Here's how to view a list of unresolved Voices:

  1. Go to AnalyticsVoices.
  2. On the Voices page, filter the list by Unanswered.
    Tip: The Hits columns shows you how many times a voice went unresolved.