Some visitors may want to contact you directly, either before or after using a widget.
- Email escalation - Send an email (ticket) to your own inbox in console or to your own CRM/Support system
- Chat escalation- Start a live chat session using one a chat
providers(such as Bold360)
- Phone escalation- Showing your support phone number
Tip: You can use channeling rules to set when escalation options are available (all the time or only in certain cases -- such as for high-value chats or when the widget does not provide an answer).