Welcome To Our Customer Service Portal

Answer escalation options

Sometimes visitors might want to contact you directly instead  or after using widget. In such cases Nanorep provides number of ways to escalate the question to real person by: 

Email escalations  - sending an email (ticket) to own inbox in console or to you own CRM/Support system ()

Chat escalations - Starting live chat session  using one of available chat providers. 

Phone escalations - Showing your support phone number

Whether you want to have escalations options available all the time or only in certain cases (for example, in case of High-Value chats or if widget could not provided the answer), it can be done with channeling rules we have which can be customized per your special needs.