To view Knowledge Base analytics, go to Analytics > Knowledge Base.
- Most Popular: The most commonly asked questions.
- Most Escalated: The questions that most often lead to escalations.
- Most Liked: Questions that received the most ”like” responses.
- Most Disliked: Questions that received the most ”dislike” responses.
- Click any question to see a
graphic visualizationof a question's trend over time.
- Use the search box (by keyword) to filter by any specific question. The filter applies to all four charts.
- When applicable, Context is shown in parentheses.