The Analytics API allows you to access and collect data from the Nanorep Analytics Section.
How do I use the Analytics API ?
In order to use the Analytics API, you first must create an API key in your Nanorep account.
Please click here for the guidance on how to create a new API key.
Use the following protocol to obtain data analytics via the API.
For a JSONP response use:
To get a CSV file use:
provide the JSONP callback method
An API key with analytics read privileges for the required knowledge-bases
One or more knowledge-base names to obtain data for (comma separated)
Value analysis type, values are:
hourly, daily, weekly, monthly
Date range in days to obtain data for
Date range in months to obtain data for
Timezone in hours to obtain correct for when analyzing and outputting dates
list of values to include in output (comma separated)
List of possible values is provided below
|labelid (Optional)||Use in cases to get data on specific label.||labelId=1CE001C|
* You are required to provide either a day or month value for date range selection
Use any of the following values presented below in the 'values' parameter for the call.
Total answers provided, including self-service, rechanneling and tickets.
Total interactions via Nanorep interfaces (widgets, support-center, API, etc.).
interactions in which search has yield an answer
interactions in which search did not yield an answer
Engagements resolved by Nanorep (visitor received an answer, and did not escalated or provide negative feedback)
Engagements not resolved by Nanorep (either not search result has been found or visitor has escalated to an agent or provided a negative feedback)
Engagements resolved using the search interface
Engagements resolved using the search interface via selecting an auto-completion suggestion (subset of 'resolvedBySearch')
Engagements resolved using an FAQ interface (in Dynamic FAQ widget, or FAQs in embedded or floating widgets)
Engagements resolved using a support center article page.
Positive feedback count from all touch points