Welcome To Our Customer Service Portal


Where can I see articles feedback?

You can find feedback left by your visitors in several places in console.  

Dashboard Feedback tab

In this tab you can see Voices which have Negative/Positive feedback. Simply click on the feedback tab and in each Inner voice you can see the amount of feedback received along with feedback text if any.

 

 

Reports section

Another way of viewing the feedback is by checking Analytics section => Reports menu in console. In Reports you can see a lot of statistical data, but, most importantly feedback type and feedback text for each article.  

 

API

If you're looking for a more automated way of gathering reports, you can also try using our corresponding API call which provides the same amount of data as Reports menuhttps://my.nanorep.com/api/doc/v1.html#q=Get Reports