Welcome to our Customer Service Portal

Analytics

Where can I see an article's feedback?

You can find feedback left by your visitors in several places in console.  

Dashboard > Feedback tab

On the Dashboard > Feedback tab you can see Voices with Negative/Positive feedback.

 

 

Reports section

Another way of viewing the feedback is by checking Analytics section > Reports menu in console. In Reports you can see a lot of statistical data, but, most importantly feedback type and feedback text for each article.  

 

API

If you're looking for a more automated way of gathering reports, you can also try using our corresponding API call which provides the same amount of data as Reports menuhttps://my.nanorep.com/api/doc/v1.html#q=Get Reports