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What is the Knowledge-Base Usage Chart

This chart shows you how many questions were added, or deleted in the knowledge base over a period of time.

 
To view the chart click on Analytics-->Knowledge Base:
 
 
Select the "Knowledge-Base Usage" chart.
 
The Knowledge Base Usage chart provides you with a brief overview of how customer support has been operating over a specified period of time.
 

This data enables you to ascertain how your customer team is functioning.

The legend for the Knowledge Base Usage chart is as follows:

  • The green line indicates the number of answers that were added to the Knowledge Base.
  • The blue line indicates the number of answers deleted.

See also: Knowledge-Base size Chart