To view the following chart, please go to 'Analytics' => 'Knowledge-Base' => under the Knowledge Base section you have the Knowledge Base Size chart.
This chart shows you the volume of questions (including phrasings) and answers in the knowledge base. It also displays the volume of tickets in the inbox and the volume of items in the publishing center under the publish answers tab on a time scale.
All these metrics give you the progress of the system's learning process and knowledge base growth.
- The yellow line shows the number of questions and phrasings
- The red line shown the number of answers.
- The blue line shows the number of items in the publishing center under the publish answers tab
- The green line shows the number of tickets in the inbox
See also: Knowledge-Base Usage Chart