Welcome To Our Customer Service Portal


About the Knowledge Base Size Chart

The Knowledge Base Size Chart is an analytics graph that indicates the state of the knowledge base in terms of the number of questions (including phrasings), answers, unanswered tickets in the Inbox and unpublished answers in the publishing center, all according to a specified time scale. 

 

The legend for the Knowledge Base Size chart is as follows:

  • The yellow line indicates the number of online questions, that is questions and phrasings which has been published, and are available as part of your Knowledge Base.
  • The red line indicates the number of online answers that have been published, and are available as part of your Knowledge Base.
  • The blue line indicates items in the publishing center which are currently being handled but are not yet published or ready to be published.
  • The green line shows the inbox status – indicating the amount of new and currently unhandled tickets.

To access the Knowledge Base Size Chart:

From within your Nanorep account, navigate to Analytics => Knowledge Base.