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What is Q&A Traffic Chart?

In order to view the Q&A traffic chart, navigate to Analytics. Then, select the "Traffic" section and look under the "Q&A...
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What kind of data traffic analytics section provide?

Nanorep analytics provides set of predefined charts which shows amount of traffic coming through the system. These charts can be very helpful to determine...
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Widget Usage Rate Chart

This chart shows the percentage of users of your site that are using Nanorep. To view the chart, click on Analytics => Traffic Refer to the "...
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Scenarios that are counted as answered sessions

By Email: 1. Rep answers a ticket using his email 2. Rep answer a ticket using web console (Inbox) 3. Answering to a forwarded Nanorep ticket outside...
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Definition of Visit / Daily Unique Visitor / Page load

Daily Unique Visitor: Counts every visitor once in a time-frame of one day. Nanorep uses cookies for this tracking. Visit:  Visit is a time-...
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How do you measure unique visitors?

We use cookies to determine unique visitors. ...
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What is the Escalation Reduction chart ?

In order to view the "Escalation Reduction", please log into your account and click on "Analytics".  Then refer to the "...
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How do I know how many monthly answers I have?

The answers shown in the Answered Sessions chart, which display how many sessions have been answered through Nanorep, including automatic-...
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Answered Sessions Chart

To view the following chart, please click on Analytics => Trafiic . Refer to the "Answered Sessions" chart. This chart shows how...
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How do I view High-Value Chats statistics?

High-Value Chats statistics are available on the Analytics => Traffic. The percentage of High-Value Chats can be viewed in the "High-Value...
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Widget traffic Chart

This chart shows an overview of your site's traffic on pages where Nanorep is visible for users. To view the chart, click on Analytics => Traffic....
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