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Answered Sessions Chart

To view the following chart, please click on Analytics => Trafiic .

Refer to the "Answered Sessions" chart.

This chart shows how many sessions have been answered through Nanorep, including automatic answers, emails, and chats.

Please note: if you have more than one knowledge base, the first chart (under 'My Account)' summarizes the answered sessions in all your knowledge bases. The chart below it (under ' X Knowledge Base statistics) summarizes only the answered session in the selected knowledge base.

Scenarios that are counted as answered sessions