To view the following chart, please click on Analytics => Trafiic .
Refer to the "Answered Sessions" chart.
This chart shows how many sessions have been answered through Nanorep, including automatic answers, emails, and chats.
Please note: if you have more than one knowledge base, the first chart (under 'My Account)' summarizes the answered sessions in all your knowledge bases. The chart below it (under ' X Knowledge Base statistics) summarizes only the answered session in the selected knowledge base.