Nanorep analytics provides set of predefined charts which shows amount of traffic coming through the system. These charts can be very helpful to determine tendencies in visitors interactions with widget and how it affects your website.
There are six charts in the Traffic section: Q&A Traffic, Widget Traffic, Escalation Reduction, Widget Usage Rate, Answered sessions and High Value Chats. You can find more information about each of them in corresponding articles below:
1. Q&A Traffic