Welcome To Our Customer Service Portal


What is Q&A Traffic Chart?

In order to view the Q&A traffic chart, navigate to Analytics.

Then, select the "Traffic" section and look under the "Q&A Traffic" chart.

 

Total asked Questions: Shows you the number of total asked questions by visitors in the widget, and support center.

Answered by Nanorep: Shows you the number of automatic answers that were provided to the visitors by the widgets and support center.

Tickets: Shows you the number of escalations by email or forums that were performed in the widgets (Email button).

Chats: Shows you the number of chats escalations that were performed in the widgets (Chat button).

Click to call: Shows you the number of escalations by phone that were performed in the widgets (Phone button).