Welcome To Our Customer Service Portal


How are voices classified?

A voice that is processed and associated with an article is neutral and therefore blue.A voice that is processed and remains unanswered is classified as a...
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Voices Map

Ever wanted to be able to see your user’s voices on a live map? Well, now you can! We have added a voices map to console, through which you can see...
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What is the inner voices page?

In the voices dashboard, a new page now available and contains visual data per phrase, including user comments, number of feedbacks, related article that...
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Voices Dashboard

The customers interactions are clustered into voices that provide insights relative to the hot topics as well as issues that are not being resolved. The...
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Voices overview

Voices are a visual representation of the questions your customers are asking on Nanorep self-service engagements. With Voices, you gain valuable insight...
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User’s flow view?

What is the User's flow view? The User's flow view enables you a better understanding, in a visual way, why your users asked a...
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Event log API and Voices API.

Nanorep event log API and voices API, allows you to collect history of your Voices and Event logs.   1. In order to export the Event log API, please...
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How do I see the number of unresolved questions?

In order to see the unanswered questions, follow these instructions.   1. In the left menu, navigate to the Voices tab, then select Search Optimizer....
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