Welcome To Our Customer Service Portal


What is the user’s flow view?

What is the User's flow view? The User's flow view gives you a better understanding, in a visual way, of why your users...
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Voices overview

Voices are a visual representation of the questions your customers are asking on Nanorep self-service engagements. With Voices, you gain valuable insight...
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What is the inner voices page?

In the voices dashboard, a new page now available and contains visual data per phrase, including user comments, number of feedbacks, related article that...
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Voices Dashboard

The customers interactions are clustered into voices that provide insights relative to the hot topics as well as issues that are not being resolved. The...
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How are voices classified?

A voice that is processed and associated with an article is neutral and therefore blue.A voice that is processed and remains unanswered is classified as a...
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How can I view a list of unresolved questions ?

In order to view unresolved questions in Nanorep, follow these instructions. 1. Login to your Nanorep account, and navigate to Analytics => Voices....
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How do I access articles that were created from the Search Optimizer?

Clicking on the "Save Draft" button from within the Search Optimizer creates a new article. That article can be found at the...
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Voices contextual search filter

The contextual search filter allows you to easily filter visitors'  queries by contextual answers. In order to open the contextual filter, go to...
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Voices Map

Ever wanted to be able to see your user’s voices on a live map? Well, now you can! We have added a voices map to the console, through which you can...
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Event log API and Voices API.

Nanorep event log API and voices API, allows you to collect history of your Voices and Event logs.   1. In order to export the Event log API, please...
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