Welcome To Our Customer Service Portal


How do I contact support?

Dear customer, Please fill out the form below to submit your issue and one of our technical support representatives will contact you shortly! ...
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What widgets do you provide and how can I add them to my website?

We provide the following widgets: Floating Widget, Embedded Widget, Dynamic FAQ Widget, Social Self Service (Facebook), Conversation configuration(...
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How does Nanorep find an answer?

Nanorep maintains a knowledge base of questions and answers.  When a user asks a question, Nanorep looks for a similar question in the knowledge base....
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What are the Nanorep glossary definitions?

The objective of Nanorep is to guide your customers to complete a digital task or find the information they are after. The funnel below depicts key stages...
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Getting Started with Nanorep

A leader in customer experience and service solutions The Nanorep solution is based on a patented self-learning knowledge base, and offers a more...
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How to add a new Journey?

To add a new journey (aka conversion tracking script), follow the procedure below. 1. From within your Nanorep account, navigate to Guided Journeys =>...
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Watch a short video on Nanorep 3.0 navigation

See Nanorep's new navigation and guidance capability, which you can implement for your customers.       Click here to view additional...
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What about security?

We work hard to ensure your security and recognize its importance! a) Nanorep servers are hosted on Amazon's EC2 cloud, it is secured via AWS...
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What is the Kick Off ?

The Nanorep onboarding process is initiated with the kick-off call. To effectively plan and run the Nanorep implementation...
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Do you also support WIX-based websites?

Yes, Nanorep is fully supported on any kind of website. ...
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What if the automated response doesn't answer the question to the customer?

In case the automated response doesn't answer the question that the customer asked, the customer can choose to escalate the question to an agent,...
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What browsers do you support?

Nanorep supports all browser types and is mobile responsive so customers can access self-service on the go. ...
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What roles are needed to implement Nanorep?

For the implementation process, a small team that covers the following roles is needed: Champion - to lead the definition of the implementation scope...
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Is your technology based on semantic networks?

Yes, we use a combination of LNP technologies to achieve the best learning and searching capabilities. ...
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How accurate is the search process?

The search process is very accurate. Nanorep uses natural language-based search to analyze the meaning and the context of each question. During the search...
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Upcoming maintenance window: Every Sunday 1-2am EST / 6-7am UTC

Upcoming maintenance window:  Every Sunday 1-3am EST / 6-8am UTC...
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How do I know what is my account name

You are using your Nanorep "account name" on a daily basis when you login to the Nanorep console, since your username contains the account name (...
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