The objective of Nanorep is to guide your customers to complete a digital task or find the information they are after. The funnel below depicts key stages in a successful journey.
A unique user (cookie based) that visited a screen with
A user session. The user visited the page where Nanorep script appeared. A visit ends once the visitor leaves the
A visit in which Nanorep capability was utilized at least once (such as typing a question or selecting an article) in order to fulfill their
An interaction is comprised of a request (e.g.
Digital Tasks Completion Rate
The % of engagements that have a clear completion signal:
Interaction Resolution Rate
The % of Interactions that are responded to without negative signals:
Self Service Score
The % of Engagements that are serviced without negative signals:
The handover of a request to be further dealt with in a different channel such as email, phone or chat.
High Value Channeling
The reduction of human assisted requests by utilization of self service channels.
A Nanorep component or capability such as FAQ, search,
The widgets that Nanorep provides to its customers (floating, embedded, support center, Social,
The implementation points such as URLs, and Apps where a customer has deployed