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How to define an article's context?

To map an answer to one or more contexts or one or more context values, the context categories need to be defined upfront. Read here on setting up context....
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Knowledge Base Labels

Knowledge Base LabelsKnowledge Base labels offer a variety of added functionality and ease to creating and maintaining your knowledge base, as well as...
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Importing and Adding articles to the knowledge-base

The knowledge base software contains all articles/ FAQ already available for an automatic response. You can add, edit or delete articles as you see fit,...
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How can I add a new answer to my knowledge-base?

To add new items to the knowledge base software, simply: In the left menu navigation Click on "Knowledge Base" => "Create...
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How can I handle long answers and divide it to multiple pages?

Multiple-page AnswersTo better handle long answers, you can create for each answer a flow scheme: When inside a new answer, click the 'Multiple...
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What are the best practices for content creation?

When phrasing questions: Keep questions 3 to 8 words long, it’s not a key word search mechanism.Phrase as a question in natural language.When...
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How do I add another knowledge base?

Nanorep can create an additional knowledge-base for you.   Adding Additional Knowledge BasesA Single Knowledge Base for Multiple Websites (Contextual...
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What are 'Expire On' / 'Publish On' system labels?

This system label will allow you to easily track or filter articles that have expired/ planned to expire or planned to go live. According to the...
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How do i upload content into the knowledge base?

Content can be extracted from your current content management system and uploaded into Nanorep using the attached Excel template. The fields to be...
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How do I start creating my Knowledge-base ?

You can populate the knowledge base software in 3 different ways. 1) Importing FAQ  How to import FAQ?   2) Adding new answers manually There...
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Do you have examples of common generic questions?

Examples of Common Generic QuestionsHow much does it costs?How do I log into my account?How can I order?How can I chat with someone?Where can I see my...
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What is "Publish Center"?

Publish Center collects suggested new articles, or if you will, drafts of potential new FAQs for you to examine and upload to the knowledge base. This...
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Setting the article expiration date

You can set an expiration date for an answer if required.  To set up an expiration date for an article: 1. Open the article.  2. Go to...
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Can I create new articles and save them as drafts?

Yes. Now when you create a new article you can save it as a draft before it is published. This allows you to set up internal processes for quality...
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Can you support multiple websites from one knowledge-base?

Yes, Nanorep supports multiple websites from a single knowledge-base. However, it is recommended to separate the knowledge-bases in case of completely...
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How do new questions and answers get to the knowledge base?

Publish AnswersPublish answers are suggested new answers, or if you will, drafts of potential new FAQs for you to examine and upload to the knowledge base....
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How do I duplicate a knowledge base?

Duplicating all articles from a specific knowledge base may be useful for updating a test environment or for creating a starting point for a new knowledge...
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