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Getting Started

How do I duplicate a knowledge base?

Duplicating all articles from a specific knowledge base may be useful for updating a test environment or for creating a starting point for a new knowledge base.

1. Select the option  to duplicate articles.

2. Define the target account, press find, select the target knowledge base within the target account and press next. A warning will appear, confirm to proceed.

3. At the target knowledge base set all or some of the articles to online