You can populate the knowledge base software in 3 different ways.
1) Importing FAQ from a Website
2) Adding new answers manually
There is no need to put a lot of effort in collecting questions for the initial knowledge-base, since Nanorep will learn new questions from your customer inquiries and new answers from your representatives.
3) Upload via an Excel sheet.
We can upload articles via an Excel file directly into your knowledge base in Nanorep.
The Excel file must be
on Excel 2003-2007 Format.
For more information regarding uploading the articles via an Excel file, please contact your Success Manager, or contact our support.