Welcome To Our Customer Service Portal


How do I add a new user?

To add a new user, follow these steps: 1) In the left menu pane , click on Settings → Users & Security.   2) Click on "...
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How to choose a role for a user?

There are several roles that together contribute to the daily running and maintenance of your Nanorep implementation.  1. The Knowledge Base...
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Knowledge Base Manager - Role Overview

Role definition: Knowledge Base Manager The Knowledge Base Manager holds an extremely important role in the Back Office, as they are responsible for...
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Account Manager - Role Overview

Role definition: Account ManagerAs the Account Manager, you are responsible for monitoring the day-to-day running of the Nanorep application of your site,...
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Agent - Role Overview

Agents – Quick Reference CardAn Agent can:Answer tickets by writing new responses  Answer tickets using existing responses  Suggest ticket...
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