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How to define an article's context?

To map an answer to one or more contexts or one or more context values, the context categories need to be defined upfront. Read here on setting up context....
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How can I add a YouTube or other video to an article?

To add a YouTube video to an article, please follow the steps below. Basically, these steps are applicable to any online video library that supports...
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What is the best practice for phrasings and synonyms

Phrasings: Important as the search does not rely on content of the answers.Limit to around 10 phrasings per article.When leveraging voices to create new...
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Importing and Adding articles to the knowledge-base

The knowledge base software contains all articles/ FAQ already available for an automatic response. You can add, edit or delete articles as you see fit,...
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How can I add a new answer to my knowledge-base?

To add new items to the knowledge base software, simply: In the left menu navigation Click on "Knowledge Base" => "Create...
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Creating a linked article tree for multi-level answers

Overview   A linked article tree for multi-level answers will help your customer obtain the information they need in a more specific and accurate...
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How to add an image to an answer?

To add an image to an answer, simply click on the image icon  in the answer's toolbar: You may then choose to either use an existing image on...
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What is Nanorep's new contextual support center

You can now utilize Nanorep’s contextual abilities inside of your Nanorep support portal. Now when you implement Nanorep’s smart self-service...
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How to duplicate a context variation

In order to duplicate a variation, please follow these steps: 1. Go to the Article editor 2. Select the desired variation from the list of available...
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How to show personal information in an article

You can show personal information, such as order information, within a Nanorep article in the following manner: Step 1:  Create a new webpage that...
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How do I import FAQ?

To import your FAQ into the Nanorep knowledge-base , click the button above or go to Knowledge -> Import FAQ ...
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How do I add an additional phrasing to an existing article?

In order to add an additional phrasing to an existing question/answer: 1. Go to your online knowledge-base by clicking on "Knowledge-Base" in...
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How can I handle long answers and divide it to multiple pages?

Multiple-page AnswersTo better handle long answers, you can create for each answer a flow scheme: When inside a new answer, click the 'Multiple...
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How can I control the visibility of answers?

As a content manager you may want to limit the access to specific content for a variety of purposes. For instance, you may want to make the information...
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Can I add images and animations to answers?

Yes, you can. Nanorep fully supports all HTML-based embedded content, including YouTube videos, Flash animations and much more. Click here to learn...
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How do I add a link to an answer?

There are a couple of link types which you may add to an answer. To add a URL link to an answer, follow these steps: 1.  Select the desired text and...
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How to set up auto link guidance?

Overview: "Autolink" allows you to automatically navigate the user to a desired page(url) saving unnecessary clicks and providing a more...
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How do I add a link to an image?

There are a couple of link types which you may add to an image. To add a URL link to an image, follow these steps: 1.  Add an image. For information...
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What attachments are supported by Nanorep?

These are the type of files which are supported as attachments in Nanorep (Knowledge base, Ticketing). jpg,jpeg,png,gif,bmp,bml,tif,pdf,doc,docx,xls,xlm,...
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Why do I see different formatting in answers?

The Nanorep editor keeps the original text formatting when copying text and pasting it into the answer editor box.   You can always remove the text...
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What is the meaning of: "1 hits [Deleted User]"?

This means that the user who answered the question is no longer available in the system. ...
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What are 'Expire On' / 'Publish On' system labels?

This system label will allow you to easily track or filter articles that have expired/ planned to expire or planned to go live. According to the...
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How to delete a context variation?

In order to delete a variation, please follow these steps: 1. Go to the Article editor 2. Select the desired variation from the list of available...
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How can I add an attachment to an article?

To add a file to an answer, simply click on the attachment icon  in the answer's toolbar. A browser window will open for choosing your file....
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How do I turn an article offline?

This Offline feature lets you hide articles without erasing them. The need for it may arise from articles that are only relevant during specific...
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Setting the article expiration date

You can set an expiration date for an answer if required.  To set up an expiration date for an article: 1. Open the article.  2. Go to...
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How do I add link to a Nanorep answer inside another Nanorep answer?

Nanorep allows adding a special link, when clicked, triggers Nanorep to ask a custom question. To create a Nanorep question link: 1. Click on the...
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How to add content in quotation within an article?

1. Go to Knowledge => All articles, and create a new article, or choose to edit an existing one. 2. Mark the content you wish to place in...
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How can I view the draft articles?

To view articles that have “Draft” mode. Go to Knowledge => All Articles => At the Search bar write 'Draft' and choose ...
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How can I find and replace a text in all articles

You can easily find and replace a text within all articles in the knowledgebase by using the "Find and Replace" functionality. 1. Go to...
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What is "Phrasings"?

PhrasingsSometimes, one answer is suitable for various questions: Answer: "In order to see more details please log in using your user name and...
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How to lock an article

Some articles can be of higher importance to your organization than others. You might want to ensure that changes in these articles cannot be done easily...
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What is the new article editor?

The new article editor has a new look & feel and it supports context and variations panel that displays all the variations of the article with all the...
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