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How can I add a new article to my knowledge-base?

To add new items to the knowledge base, simply: In the left menu navigation Click on "Knowledge" => "Add Article"...
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How to define an article's context?

Map an article to a context to control when and how it is displayed. Prerequisite: Context categories must first be created for your account, as described...
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How can I add an attachment to an article?

To add a file to an answer, simply click on the attachment icon  in the answer's toolbar. A browser window will open for choosing your file....
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Creating a linked article tree for multi-level answers

Overview   A linked article tree for multi-level answers will help your customer obtain the information they need in a more specific and accurate...
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How to set up auto link guidance?

Overview: "Autolink" allows you to automatically navigate the user to a desired page(url) saving unnecessary clicks and providing a more...
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How to add an image to an answer?

To add an image to an answer, simply click on the image icon  in the answer's toolbar: You may then choose to either use an existing image on...
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How do I add a link to an answer?

There are a couple of link types which you may add to an answer. To add a URL link to an answer, follow these steps: 1.  Select the desired text and...
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How do I import FAQ from a Website?

To import your FAQ into the Nanorep knowledge-base,  go to Knowledge -> Import FAQ In the FAQ URL, enter the address of your website FAQ's...
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How to duplicate / remove a context variation

In order to duplicate a variation, please follow these steps: 1. Go to the Article editor 2. Select the desired variation from the list of available...
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How can I find draft articles?

You can easily find articles that never been published or in a “Draft” mode. - To find articles in draft mode: Go to Knowledge => All...
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How can I add a YouTube or other video to an article?

To add a YouTube video to an article, please follow the steps below. Basically, these steps are applicable to any online video library that supports...
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How do I add an additional phrasing to an existing article?

In order to add an additional phrasing to an existing question/answer: 1. Go to your online knowledge-base by clicking on "Knowledge-Base" in...
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How to lock an article

Some articles can be of higher importance to your organization than others. You might want to ensure that changes in these articles cannot be done easily...
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How to add content in quotation within an article?

1. Go to Knowledge => All articles, and create a new article, or choose to edit an existing one. 2. Mark the content you wish to place in...
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How do I add link to a Nanorep answer inside another Nanorep answer?

Nanorep allows adding a special link, when clicked, triggers Nanorep to ask a custom question. To create a Nanorep question link: 1. Click on the...
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Why do I see different formatting in answers?

The Nanorep editor keeps the original text formatting when copying text and pasting it into the answer editor box.   You can always remove the text...
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How do I turn an article offline?

This Offline feature lets you hide articles without erasing them. The need for it may arise from articles that are only relevant during specific...
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How can I find and replace a text in all articles

You can easily find and replace a text within all articles in the knowledgebase by using the "Find and Replace" functionality. 1. Go to...
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What is "Phrasings"?

PhrasingsSometimes, one answer is suitable for various questions: Answer: "In order to see more details please log in using your user name and...
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How to show personal information in an article

You can show personal information, such as order information, within a Nanorep article in the following manner: Step 1:  Create a new webpage that...
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Can I add images and animations to answers?

Yes, you can. Nanorep fully supports all HTML-based embedded content, including YouTube videos, Flash animations and much more. Click here to learn...
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Setting the article expiration date

You can set an expiration date for an answer if required.  To set up an expiration date for an article: 1. Open the article.  2. Go to...
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How do I add a link to an image?

There are a couple of link types which you may add to an image. To add a URL link to an image, follow these steps: 1.  Add an image. For information...
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What are 'Expire On' / 'Publish On' system labels?

This system label will allow you to easily track or filter articles that have expired/ planned to expire or planned to go live. According to the...
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How can I control the visibility of answers?

As a content manager you may want to limit the access to specific content for a variety of purposes. For instance, you may want to make the information...
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Articles which were created by non-active users

If you see in "All Articles" page, under the "Last Modified By" column:  "1 hits [Deleted User]", it means that...
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What is the best practice for phrasings and synonyms

Phrasings: Important as the search does not rely on content of the answers.Limit to around 10 phrasings per article.When leveraging voices to create new...
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What is the new article editor?

The new article editor has a new look & feel and it supports context and variations panel that displays all the variations of the article with all the...
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How can I handle long answers and divide it to multiple pages?

Multiple-page AnswersTo better handle long answers, you can create for each answer a flow scheme: When inside a new answer, click the 'Multiple...
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