Welcome To Our Customer Service Portal


How to define an article's context?

To map an answer to one or more contexts or one or more context values, the context categories need to be defined upfront. Read here on setting up context.

In the answer header, above the formatting tools, you will see all the optional context categories.

To define a specific context value under a context category, select the drop down list of the relevant context category.

You can select one or more values from the drop down list. 

Repeat as needed for each of the context categories and publish the article.

Read here how to create additional answers to the same questions for other context variations by duplicating an existing answer and modifying its contents.