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Using Dedicated Language Knowledge Bases

Nanorep allows you to have a separate dedicated knowledge base for each language, including Asian languages such as Korean or Chinese, and many more.

That way, you can associate each knowledge base with a different language on your website.

When a user asks a question, a native answer from the dedicated knowledge base will be provided (instead of a translated one).

Creating a Dedicated Language Knowledge Base

In order to create a knowledge base in a specific language, please follow the instructions below:

  1. Contact us at support@Nanorep.com and ask us to open the dedicated language knowledge base.
     
  2. Log into the system.
     
  3. Go to Settings -> Widgets -> Get the code (of the chosen widget):


     
  4. Choose the knowledge base of that specific language from the "Choose Knowledge Base" dropdown menu.


     
  5. Copy the code and insert it into the foreign language pages script.