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What are Nanorep Contextual Answers?

Contextual Answers Overview Nanorep Contextual-Answers™ is a revolutionary automated solution that delivers context-based answers to your customers....
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How to define an article's context?

Map an article to a context to control when and how it is displayed. Prerequisite: Context categories must first be created for your account, as described...
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How do I create a translated article?

If you have knowledge bases in multiple languages,  you can keep track of the article translation by linking it as 'translated article'....
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Creating a linked article tree for multi-level answers

Overview   A linked article tree for multi-level answers will help your customer obtain the information they need in a more specific and accurate...
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How to set up auto link guidance?

Overview: "Autolink" allows you to automatically navigate the user to a desired page(url) saving unnecessary clicks and providing a more...
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Synonyms Editor Guide

Using synonyms enhances your knowledge base and improves search results easily and quickly with Synonyms Groups.   With the synonyms feature,...
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How do I add a link to an answer?

There are a couple of link types which you may add to an answer. To add a URL link to an answer, follow these steps: 1.  Select the desired text and...
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What are the best practices for content creation?

When phrasing questions: Keep questions 3 to 8 words long, it’s not a key word search mechanism.Phrase as a question in natural language.When...
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What is the inner voices page?

In the voices dashboard, a new page now available and contains visual data per phrase, including user comments, number of feedbacks, related article that...
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How do Synonyms work?

Synonyms are used to Enhance your knowledge base and improve search results. How does it work ? The synonyms that are considered for the search...
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How to gather user feedback?

Nanorep offers a number of options to gather feedback about answers they receive from your website visitors . Customization options are designed to...
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How can I find draft articles?

You can easily find articles that never been published or in a “Draft” mode. - To find articles in draft mode: Go to Knowledge => All...
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How can I handle various languages on the same topic?

There are two recommended ways to support your customers in various languages:  1. Use one knowledge-base for your local language and provide on-the-...
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How do I add an additional phrasing to an existing article?

In order to add an additional phrasing to an existing question/answer: 1. Go to your online knowledge-base by clicking on "Knowledge-Base" in...
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How to add content in quotation within an article?

1. Go to Knowledge => All articles, and create a new article, or choose to edit an existing one. 2. Mark the content you wish to place in...
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How can I measure my customers satisfactions from articles?

To get estimations on the quality of your articles / single article, you can create a report. The report will show the number of likes compared to...
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How do the answers yet to be published are shown?

If you edit an answer and save it instead of publishing right away, this answer will be saved as Draft. You resume draft editing any time until you...
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How to add Nanoreps contact form inside an article?

Overview: With the smart channeling, it is possible now to add the Nanorep contact form inside the body of an article. This means that the contact form...
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What is the Suggested Content section?

The Suggested Content Center is the place for all the suggested content entities in your console. The content in this section is not online until it...
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How do I access articles that were created from the Search Optimizer?

Clicking on the "Save Draft" button from within the Search Optimizer creates a new article. That article can be found at the...
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How to add a "Click-to-Call" link to an article

In order to add a "Click-to-Call" link to an article, please follow these instructions:   1. Create a new article in your knowledge base,...
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Actionable Voices

Nanorep's Actionable Voices feature allows you to easily control and manage the "voices" (or customers' questions) in your home...
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Setting the article expiration date

You can set an expiration date for an answer if required.  To set up an expiration date for an article: 1. Open the article.  2. Go to...
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How can I handle long answers and divide it to multiple pages?

Multiple-page AnswersTo better handle long answers, you can create for each answer a flow scheme: When inside a new answer, click the 'Multiple...
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How do I modify a label's name?

You can easily change a label's name and all the assigned labels will be updated accordingly. To change the label access the label list, look for the...
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What is the Search Optimizer?

The search optimizer, located in 'Voices', contains the questions that were asked and shows which ones were not automatically answered by the...
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What is the automatic contextual dialog feature?

Nanorep's Automatic Contextual dialog feature helps you deliver contextual answers when you don't necessarily have the information necessary from...
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What is the best practice for phrasings and synonyms

Phrasings: Important as the search does not rely on content of the answers.Limit to around 10 phrasings per article.When leveraging voices to create new...
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