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What are Nanorep Contextual Answers?

Contextual Answers Overview Nanorep Contextual-Answers™ is a revolutionary automated solution that delivers context-based answers to your customers....
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How to define an article's context?

To map an answer to one or more contexts or one or more context values, the context categories need to be defined upfront. Read here on setting up context....
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How can I handle various languages on the same topic?

There are two recommended ways to support your customers in various languages:  1. Use one knowledge-base for your local language and provide on-the-...
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How do Synonyms work?

Synonyms are used to Enhance your knowledge base and improve search results. How does it work ? The synonyms that are considered for the search...
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What is the best practice for phrasings and synonyms

Phrasings: Important as the search does not rely on content of the answers.Limit to around 10 phrasings per article.When leveraging voices to create new...
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Actionable Voices

Nanorep's Actionable Voices feature allows you to easily control and manage the "voices" (or customers' questions) in your home...
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Creating a linked article tree for multi-level answers

Overview   A linked article tree for multi-level answers will help your customer obtain the information they need in a more specific and accurate...
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Synonyms Editor Guide

Using synonyms enhances your knowledge base and improves search results easily and quickly with Synonyms Groups.   With the synonyms feature,...
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How to add Nanoreps contact form inside an article?

Overview: With the smart channeling, it is possible now to add the Nanorep contact form inside the body of an article. This means that the contact form...
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What is Nanorep's new contextual support center

You can now utilize Nanorep’s contextual abilities inside of your Nanorep support portal. Now when you implement Nanorep’s smart self-service...
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What is the inner voices page?

In the voices dashboard, a new page now available and contains visual data per phrase, including user comments, number of feedbacks, related article that...
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How do I add an additional phrasing to an existing article?

In order to add an additional phrasing to an existing question/answer: 1. Go to your online knowledge-base by clicking on "Knowledge-Base" in...
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How can I handle long answers and divide it to multiple pages?

Multiple-page AnswersTo better handle long answers, you can create for each answer a flow scheme: When inside a new answer, click the 'Multiple...
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Can I add CTAs to my Nanorep answers?

Yes. Adding a CTA to your Nanorep answers is one of the most important and impactful implementations you can do in your knowledge base. You will add ease...
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What are the best practices for content creation?

When phrasing questions: Keep questions 3 to 8 words long, it’s not a key word search mechanism.Phrase as a question in natural language.When...
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How do I add a link to an answer?

There are a couple of link types which you may add to an answer. To add a URL link to an answer, follow these steps: 1.  Select the desired text and...
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How to set up auto link guidance?

Overview: "Autolink" allows you to automatically navigate the user to a desired page(url) saving unnecessary clicks and providing a more...
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How do I modify a label's name?

You can easily change a label's name and all the assigned labels will be updated accordingly. To change the label access the label list, look for the...
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How to gather user feedback?

Nanorep offers two key options to solicit user feedback: Was this article useful? Yes/NoThumbs up / Thumbs downIn order to define the approach to be used...
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Setting the article expiration date

You can set an expiration date for an answer if required.  To set up an expiration date for an article: 1. Open the article.  2. Go to...
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What is the "Publish" tab?

In the Publish tab, you can answer unanswered questions, or edit questions with answers that are not entirely satisfactory, and publish these answers in...
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How to add content in quotation within an article?

1. Go to Knowledge => All articles, and create a new article, or choose to edit an existing one. 2. Mark the content you wish to place in...
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How do the answers yet to be published show up in the "Publish Answers" queue?

Answers that have not yet been published are called drafts, and are displayed in the Publish section. For answers to be included in the Knowledge Base,...
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What is the automatic contextual dialog feature?

Nanorep's Automatic Contextual dialog feature helps you deliver contextual answers when you don't necessarily have the information necessary from...
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How do I access drafts that were created from the Search Optimizer?

You can access the drafts by clicking on Knowledge =>Publish Center. ...
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How do I create a translated article?

If you have knowledge bases in multiple languages,  you can keep track of the article translation by linking it as 'translated article'....
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How to add a "Click-to-Call" link to an article

In order to add a "Click-to-Call" link to an article, please follow these instructions:   1. Create a new article in your knowledge base,...
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How can I view the draft articles?

To view articles that have “Draft” mode. Go to Knowledge => All Articles => At the Search bar write 'Draft' and choose ...
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What is the Search Optimizer?

The search optimizer, located in 'Voices', contains the questions that were asked and shows which ones were not automatically answered by the...
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How can I view unanswered questions?

To view questions that were not answered go to the 'Publish' tab in the top menu. Next, select the 'Search Optimizer' tab to display the...
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Where is the "Publish Center" and how do I use it?

Using the 'Publish Center' section, you can publish new articles to your knowledge-base. To access the Publish Center section:  In the menu...
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How does the publish answers show up in the "Publish Answers" queue?

When you or your agents are answering a ticket, you can select the "Decide later" option regarding whether or not the answer should be added to...
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