Welcome To Our Customer Service Portal


Actionable Voices

Nanorep's Actionable Voices feature allows you to easily control and manage the "voices" (or customers' questions) in your home dashboard.

 

Hide button: The hide button removes the selected "voice" from your dashboard.

 

 

Mute button: Switch the mute button on inside of  a voice to ignore the open query on that particular voice. This will update that "voice" as resolved (blue).

*The mute button is most commonly used with an unresolved voice (marked red).

 

 

 

Use different answer: This button is used in cases where you would like to attach a different answer to the voice raised by the customer.

Once you choose a different answer for the voice, search results of that voice will automatically be populated with the answer you've attached.

 

 

Edit this answer: This button allows you to edit the answer that is currently attached to the voice under the "Current answer" tab.

 

 

Add a new answer: This button is only visible in an unresolved voice (red).

This button allows you to add a completely new answer for the voice raised by the customers.