Welcome To Our Customer Service Portal


Where is the "Publish Center" and how do I use it?

Using the 'Publish Center' section, you can publish new articles to your knowledge-base.

To access the Publish Center section:

  1.  
  2. In the menu bar, go to Knowledge=> Publish Center, displayed is a list of articles waiting to be edited and published.
     
  3. Click the article that you wish to publish, to open the Article Editor.
  4. Edit the question and the answer, so that the question and answer are both written in a way that adds to the optimization of the information in the Knowledge Base.
     
  5. Once you have finished editing the content, click Publish. This adds the new content to the knowledge-base.
     
  6. The change is shown in the display of how your widget will look, in the right-hand section of the page.  Click the Save changes button that is displayed, and then click OK. The change is made instantaneously in the widget on your website.