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What is the best practice for phrasings and synonyms

Phrasings:

  • Important as the search does not rely on content of the answers.
  • Limit to around 10 phrasings per article.
  • When leveraging voices to create new phrasings, clean up the voice: typos, redundant words (e.g "hi"), and shorten long sentences. This will improve the phrasings' appearance in the auto-complete section.  

How do I add an additional phrasing to an existing article?

Synonyms:

  • Define only business-specific terms, the rest is already built into the Nanorep search engine.
  • Define the words that are for cross-knowledge-base purpose, otherwise use article-specific phrasings.
  • Assign a central focal point to manage.
  • If too broad  - will negatively impact search results and it will be difficult to identify the root cause.

Synonyms Editor Guide