To add an additional phrasing to an existing question/answer, do the following:
- Go to Knowledge > All Articles in the Bold360 ai navigation menu.
- Search your question in your online Knowledge Base.
- Select your question (article) and click Phrasings.
- Enter a new phrasing and click Add.
- Click Publish to save the new phrasing.
How to create good phrasings for your article?
- Add synonyms. (For example:
want to buy tea: buy|porches|sell|stoc I k| ge t etc.)
- Do not add more than 5-10 phrasings per article. That will make precision less accurate.
- Add keywords in your phrasings (from the previous example: tea).
For more information about phrasings, see these articles: