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How do Synonyms work?

Synonyms are used to Enhance your knowledge base and improve search results.
How does it work ?
The synonyms that are considered for the search across any of your knowledge bases (KB) leverage:
1. The synonym repository at the KB which are created and maintained by your content management team
2. Language specific synonyms that Nanorep has decided to use out of the entire language common synonyms that are relevant across all verticals. For example a few synonyms that have been defined for the English KBs are listed below: 
  • app, application
  • 1st, first
  • about, regard
  • basket, cart
  • ... and 170 others
It is important to note that the language synonym repository is much broader then the synonyms that are considered by Nanorep on a language level. Periodically Nanorep updates the synonyms used at the language level. When defining synonyms specific to your knowledge base auto-suggestions are presented based on the general language corpus.
Over and above to that the search engine also has the capability of language morphology , so it's smart enough to know that:
  • car = cars
  • child = children
  • really = real
  • etc.

Finally, the synonyms and NLP algorithm capabilities in Nanorep know how to deal with 'weak' words, such as with, what, do, can, can't etc, therefore you should not define these synonyms in your environment. 

Note that if you do add these synonyms manually it may reduce your performance in the knowledge base.

What synonyms should I add to my Nanorep account ?

You should add synonyms that are relevant to your business. For example if your a company sells electronics, you should add synonyms from the world of electronics:

  • Amplifier, receiver, power supply
  • Surround, stereo, speakers
  • TV, LED, 3D

Synonyms are not a transitory property, therefore you can define two different synonym groups where the same term would appear, but its synonyms would not be considered across groups.
For instance group I: schedule = book, group II: book = notebook.

  • If an incoming search includes the word schedule, it would consider intents that include book, but not those that include notebook. 
  • If an incoming search includes the word book it would consider intents that include both schedule and notebook.

Synonyms Editor Guide