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Knowledge Base

How do Synonyms work?

Synonyms are used to Enhance your Knowledge Base and improve search results.

How does it work?

Synonyms that are considered for search across any of your Knowledge Bases (KB) consist of the following:
1. The synonym repository at the KB which is created and maintained by your content management team
2. Language-specific synonyms that Bold360 ai uses which are relevant across all verticals. A few synonyms that have been defined for the English KBs are listed below: 
  • app, application
  • 1st, first
  • about, regard
  • basket, cart
  • ... and 170 others
It is important to note that the language synonym repository is much broader then the synonyms that are considered by Bold360 ai on a language level. Bold360 ai periodically updates the synonyms used at the language level. When defining synonyms specific to your Knowledge Base, auto-suggestions are presented based on the general language corpus.
In addition, the search engine knows language morphology, which makes it smart enough to know that:
  • car = cars
  • child = children
  • really = real
  • etc.

Finally, the synonyms and NLP algorithm capabilities in Bold360 ai know how to deal with 'weak' words, such as "with", "what", "do", "can", and "can't", therefore you do not have to define these synonyms in your environment. 

Note: If you add these synonyms manually, it may reduce your performance in the Knowledge Base.

What synonyms should I add to my Bold360 ai account?

You should add synonyms that are relevant to your business. For example, if your company sells electronics, you should add synonyms from the world of electronics:

  • Amplifier, receiver, power supply
  • Surround, stereo, speakers
  • TV, LED, 3D

Synonyms are not a transitory property, therefore you can define two different synonym groups where the same term would appear, but its synonyms would not be considered across groups.
For instance group I: schedule = book; group II: book = notebook.

  • If an incoming search includes the word schedule, it would consider intents that include book, but not those that include notebook. 
  • If an incoming search includes the word book it would consider intents that include both schedule and notebook.

Synonyms Editor Guide