Welcome to our Customer Service Portal

Knowledge Base

What is the automatic contextual dialog feature?

Nanorep's Automatic Contextual dialog feature helps you deliver contextual answers when you don't necessarily have the information necessary from the customer question or the customer fails to include all pertinent information. It is another filter delivered allowing accurate dispatch of the query. For example, if a customer is asking "How do I turn on my GPS?" Nanorep will recognize that there is more than one possible answer dependent on the device that they are using. Based on this recognition, the user will be prompted to select a device and will then receive the most relevant, contextual answer.