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Knowledge Base

What is the Suggested Content section?

You can use the Suggested Content page to turn insights from customers into new answers.

You can find Suggested Content under KnowledgeSuggested Content

With proper permission, users in your Nanorep account can review, edit, and publish suggested content as knowledge base articles. 

Items in this section are not online until published. 

Agents can propose suggested content from within the Ticketing system when they reply a ticket.