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How does Nanorep find an answer?

Nanorep maintains a knowledge base of questions and answers.  When a user asks a question, Nanorep looks for a similar question in the knowledge base....
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How do I export my knowledge base to Excel?

To export your knowledge-base to an Excel spreadsheet, please follow these steps: 1) Login to your account and navigate to Knowledge => All articles. 2...
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When was the article created?

You can see when was the article created if you export your knowledgebase as CSV file in Knowledgebase => All Articles => Export this knowledge...
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How do I search for text inside answers

Using the regular search box to search by keywords will show results regarding keywords found in questions. To search for keywords found inside answers: 1....
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How can I search by a label?

Searching/Filtering by LabelsGo to the knowledge base for searching the knowledge base or click on "inbox" for searching...
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How can I find answers with links/images in my knowledge-base?

To find answers that contain hyperlinks in your knowledge-base, you need to follow the steps below: 1. Go to Knowledge -> All Articles 2. Click the...
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