Welcome to our Customer Service Portal

Knowledge Base

How can I search by a label?

Searching/Filtering by Labels

  1. Go to the knowledge base for searching the knowledge base or click on "inbox" for searching tickets.
  2. In the search field, enter the name of the label.
  3. Once you enter the label name, the system will then display the "labeled" option to click on.
  4. Click on the "Labeled" option to activate the search filter.

  5. You'll now see a list of Q&A results for this label

Related items:
How can I add a label?
Labeling / Un-labeling a question or a ticket