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Product-update

Bold360 ai 4.26 release notes

New features in version 4.26

Setting up multiple error answers for the bot

You can now set up a separate bot error answer for every widget type and Knowledge Base that you use on your website. For example, you can have different bot error answers for a floating widget on a website for guests and customers, who logged in. To set up a bot error answer, do the following:

  1. Depending on what widget you want to configure select one of the following options:
  • Go to Touchpoints > Floating widget > Conversation tab to configure an error answer for the Bold360 ai conversational widget
  • Go to Touchpoints > Conversation configuration > Facebook to configure an error answer for the Facebook widget
  • Go to Touchpoints > Conversation configuration > Slack to configure an error answer for the Slack widget
  1. Select a Knowledge Base. For Floating widgets, you can also select a Widget URL.
  2. Click Customize to define the Error answer.
  3. Save your changes.

The following screenshot shows the Error answers setting for a floating widget.

Conversational widget supports list view for an image gallery

It is now possible to view a set of images in List View when the customer is presented with options in the conversational widget on a website. Until now List View was only available in the Facebook widget. To switch between Carousel View and List View, you must manually edit the source of a Knowledge Base article and change the “type” attribute of an image gallery to list.

The following code sample shows you how to set an image gallery to be displayed in List View:

{"type": "list","items": [ {"title": "Mother's Day Swizzle Bouquet","subtitle": "Our Mother's Day Swizzle Bouquet is a great choice!", "imageUrl": "https://website.co/Resources/en-us/p_Mothers_Day_Swizzle_Bouquet_18_E532_w_20off.jpg",
        "options":[ {"isDefault": true, "type": "url", "text": "URL", "value": "[https://www.website.co/fruit-gifts/mother-s-day-swizzle-bouquet-5027?t=1525189262648"},
...

 

See the new features that the previous release introduced:  Bold360ai 4.0