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Setting Up Your SMTP Server and Your Ticketing System

Setting up the Nanorep ticketing system with your SMTP server is part of your initial configuration and setup process. The Nanorep ticketing system is the...
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How do I configure Office365 SMTP server in my Nanorep account?

You need to setup an SMTP relay, using the Nanorep service IP address list.   Please refer to Microsoft instructions: http://technet.microsoft.com/en-...
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HTML Form submission to ticket

You can create an HTML form and submit it as a ticket to your Nanorep inbox. Your Nanorep inbox will receive a ticket, containing all the fields that are...
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How can I change ticket status using labels?

Overview: By default Nanorep offers two different statuses for the ticketing system (Open, Closed). You can use labels to change ticket status, and...
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Establishing your CRM/Ticketing System Integration

You can either use the existing Nanorep ticketing system for escalation of customer service calls or, if you already have an existing ticketing / CRM, you...
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How to forward tickets to another KB?

Nanorep allows you to forward tickets from one KB into another KB using 3rd party integration. 1. Choose the KB that you want to receive all the...
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How to assign a label for a ticket escalated from a certain page?

Please use the following API in your Nanorep script in the relevant page, to associate label with a page: _nRepData["formValues"].push(["...
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Creating Email Signatures

When setting up your ticketing system, you can configure your tickets and other outgoing system-based emails to display a signature. Signatures can be...
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How to enable full correspondence of ticket history

In order to add the ability to view the full ticket correspondence on each ticket a variable to the signature needs to be added, please follow these...
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