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How to define smart channeling?

Overview: The Channeling settings allow you to set up the escalation paths and rules on your Nanorep widgets. Use this ability to forward visitor...
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How do I set Automatic Signature to tickets?

Automatic Signature Configuration The automatic signature is the signature that signs agents' responses. To configure the Automatic Signature: Go...
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How to add Nanoreps contact form inside an article?

Overview: With the smart channeling, it is possible now to add the Nanorep contact form inside the body of an article. This means that the contact form...
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What is a Condition (Rule Engine)?

A rule may have zero or more conditions. Conditions are defined by: Operand: this is 'what' is being evaluated. E.g.: Ticket title, post...
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How do I create a rule in the Ticketing system?

Go to Settings->Ticketing -> Rules  Select one of the five triggers on the screen.  Click on "Add rule…...
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How to automatically close spam tickets (Rule Engine)?

You can set a rule to send autoreply to all tickets created in the inbox. For example: Suppose we set a rule to auto reply all tickets (action="...
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How to define an autoresponse email template?

You can create templates for an autoresponse email to a ticket. The template is created via the ticketing system's rules, so you can create...
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What is a trigger (Rule Engine)?

Triggers are repetitive system behaviors, such as the commonly used trigger 'a ticket is created in the inbox', that trigger different actions to...
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What is an Action (Ticketing Rule Engine)?

Actions are the main issue. Without an action, the rule has no meaning because the rule addresses the action and determines the conditions under which the...
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How to automatically assign a label to a ticket ?

Auto Labeling Tickets RuleYou can set a rule to automatically label tickets created in the inbox. You can use it to label tickets from a certain URL or...
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How can I configure a spam filter?

You can set a rule to automatically close tickets created in the inbox. You can use it to close spam tickets in advance or any other unnecessary tickets...
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How to assign a label based on ticket title?

You can set a rule to automatically label tickets with a certain title (keyword) to a certain label.     You first need to create the label (tag)...
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Rule Engine (Tickets Rules) Overview

Ticket rules are a set of conditions that allow you to automate different actions to occur once a ticket's trigger is activated. It is intended for...
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How do I apply a default signature based on the type of an incoming ticket?

Default Signature RuleAdd the action "Apply default signature" to the rule, and select the signature of your choosing from the drop down...
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What is a rule location (While rule should be triggered first?)

 Rules location is there to prioritize the system rule checking in the trigger. Once a trigger starts, such as 'a ticket is created in the inbox&#...
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How to create an auto-reply when tickets arrive?

Auto Reply RuleYou can set a rule to send autoreply to all tickets created in the inbox. For example: Suppose we set a rule to auto reply all...
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