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Ticketing System

How to assign a label based on ticket title?

You can set a rule to automatically label tickets with a certain title (keyword) to a certain label.  
You first need to create the label (tag) to use.
To create a label:
1. Click the label button 
2. Click co "Create label" 
Once you have labels, you can use the rule.
To create the rule:
Use the condition "Ticket Title" and fill in the keyword. Select the "Add label" action and choose the label from the drop down.