Triggers are repetitive system behaviors, such as the commonly used trigger 'a ticket is created in the inbox', that trigger different actions to assign the ticket that was created to a certain agent, forward it, label it and so on.
The triggers available for your use are:
- When a ticket is created in the inbox
- When a end user sends a reply
- When an agent sends a reply
- When a ticket is closed or opened
- When a ticket is assigned or labeled