Welcome to our Customer Service Portal

Ticketing System

How to define an autoresponse email template?

You can create templates for an autoresponse email to a ticket. The template is created via the ticketing system's rules, so you can create different templates for different conditions (as per the source email, the ticket title etc').

You can also define different outgoing e-mail settings to different knowledge bases. 

1. Go to: Setting--> Ticketing--> Rules

2. Under: "when new ticket is created" section, click  "+ Add Rule" 

3. Define the relevant conditions per e-mail templaten

4. Choose the action: "Send email" and click on "Edit email"

You will see this:

5. Define the template and save it.