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Do you have tickets' rules?

Yes we do! Nanorep Ticketing Rule-Engine allows you to add your business logic into the ticketing system. By providing a variety of triggers,...
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How to define an autoresponse email template?

You can create templates for an autoresponse email to a ticket. The template is created via the ticketing system's rules, so you can create...
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What are the ticketing integration modes?

 Nanorep supports all e-mail forwarding integrations, which can be used across CRM and ticketing systems such as Salesforce, Kayako, Zendesk and so...
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Setting up Nanorep contact forms

Overview Part of the Nanorep constant online presence is the contact form feature, an integral part of both the floating and the support page widgets,...
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How do I configure the outgoing email settings (SMTP server configuration)?

You can configure Nanorep to send replies to tickets from a specific email address, in most cases this email address should be your company email address....
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Establishing your CRM/Ticketing System Integration

You can either use the existing Nanorep ticketing system for escalation of customer service calls or, if you already have an existing ticketing / CRM, you...
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How can I know the email address of my tickets inbox?

Go to "Settings => Ticketing":   -At  "Ticketing Basics" =>The inbox address displays the email address:  ...
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How do I set an outgoing e-mail?

When an agent responds to a ticket, the user who sent the ticket gets an answer e-mail. This is the 'Outgoing e-mail'. For each knowledge...
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How do I setup a CRM/Ticketing System Integration?

The email forwarding integration can be set under: Settings → Ticketing → Ticketing Basics tab → 3rd party integration (bottom of the...
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Creating Email Signatures

When setting up your ticketing system, you can configure your tickets and other outgoing system-based emails to display a signature. Signatures can be...
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How do I assign a label automatically to certain URLs / pages?

From within your Nanorep account, navigate to Guided Journeys => Touch-points.  Click Personalize in the version of the Widget for which...
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How do I set email forwarding to Nanorep inbox?

Email Forwarding to Nanorep Inbox Nanorep enables you to associate your support e-mail address with the Nanorep ticketing system. This way, you can...
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How do I configure Nanorep outgoing mail settings to use gmail SMTP server?

To use the Gmail SMTP server, please follow these steps: 1. Go to Settings-->Ticketing 2. Set the following settings for custom SMTP server: a) Set the...
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How do I set a ticket status on reply?

Tickets have two states: open and close.  You can set a ticket status when an agent reply to a ticket.  There are 3 options for ticket...
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How do I apply a default signature based on the type of an incoming ticket?

Default Signature RuleAdd the action "Apply default signature" to the rule, and select the signature of your choosing from the drop down...
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How do I set Automatic Signature to tickets?

Automatic Signature Configuration The automatic signature is the signature that signs agents' responses. To configure the Automatic Signature: Go...
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How to set up display name of the sender in Nanorep.

It's available under Settings-->Ticketing-->Ticketing Basics-->"Sending email from". To learn more, click here ...
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How to prevent infinite loop in the rule engine?

Make sure to use the "Stop processing rules" option when possible.   ...
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