Bold360 ai enables you to associate your support e-mail address with the Bold360 ai ticketing system. This way, you can have all your support e-mails handled through one interface and based on a single Knowledge Base.
To forward your support e-mails to the Bold360 ai incoming e-mail address, do the following:
- Go to Settings →Ticketing →Ticketing Basics tab → Inbox address.
- Copy the email address from the Inbox Address field.
- Click more addresses and select the label to be attached to the incoming ticket. If you do not select any label, emails will go to your Inbox.
- Save your changes.